Welcome and thank you for choosing our online flower delivery service, offering premium floral arrangements and gifts throughout Isle of Dogs and its surrounding areas. These Terms & Conditions form the legal agreement between you (the customer) and us (the flower delivery service provider) when you place orders through our website. It is important that you read these Terms carefully, as they outline the rules, rights, and obligations relating to your purchase of flower delivery services in Isle of Dogs and nearby locations.
By placing an order through our site, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. These Terms apply equally to all customers ordering for delivery to Isle of Dogs and surrounding areas, unless expressly stated otherwise.
Ordering flowers online with us is simple, secure, and convenient, ensuring a seamless flower delivery experience in Isle of Dogs.
1.1 Product Selection
Browse our curated range of flower bouquets and arrangements. Click on your preferred product to view detailed descriptions, sizes, and pricing. Images provided are for illustrative purposes and actual designs may vary due to seasonal flower availability.
1.2 Placing an Order
Once you have selected your flowers or gifts, add them to your basket. You can review and amend your order before proceeding to checkout.
1.3 Providing Accurate Details
You must provide accurate and complete information—including recipient details, address in Isle of Dogs or the surrounding areas, and preferred delivery date. We cannot be held responsible for failed deliveries arising from incorrect or incomplete information provided by you.
1.4 Confirmation
After submitting your order, you will receive an email confirmation with your order reference number and details. This confirmation does not indicate acceptance of your order; it is an acknowledgment that we have received your request.
1.5 Order Acceptance
Order acceptance and completion of the contract will occur when we have dispatched the flowers to the specified delivery address. We reserve the right to refuse or cancel any order prior to dispatch, for reasons including but not limited to unavailability of product or payment issues.
We strive to offer honest, transparent pricing for all flower arrangements delivered in Isle of Dogs and surrounding areas.
2.1 Product Prices
All prices listed on our website are in British Pounds Sterling (GBP) and include applicable UK Value Added Tax (VAT), unless specifically stated otherwise. Delivery charges are displayed separately and calculated based on the selected delivery area and date.
2.2 Payment Methods
We accept most major credit and debit cards as well as other secure online payment methods, as detailed at checkout. By submitting your payment details, you represent and warrant that you are authorised to use the chosen payment method and that sufficient funds or credit are available.
2.3 Payment Security
We partner with reputable payment providers to process all transactions securely. Your payment information is encrypted and never stored on our servers. Your order will only be processed and dispatched once payment has been successfully received in full.
2.4 Pricing Errors
In the unlikely event that a product is listed at an incorrect price due to typographical or system error, we reserve the right to refuse or cancel any orders placed for the product at the incorrect price. If your payment has already been processed, we will promptly refund you the purchase amount.
We provide flower delivery services throughout Isle of Dogs and to nearby locations. The following terms govern deliveries:
3.1 Delivery Times & Dates
We strive to deliver on your requested date. However, delivery times are estimates and cannot be guaranteed, especially during peak periods such as Valentine’s Day, Mother’s Day, or unforeseen circumstances (e.g., severe weather, transport disruptions).
3.2 Delivery Addresses
Please ensure you provide the correct and full delivery address, including postcode and details such as flat or suite numbers if applicable. If the address is within Isle of Dogs or the stipulated surrounding areas, we will aim to fulfil the delivery as requested. Orders outside this region may be refused or may incur additional delivery charges.
3.3 Absence of Recipient
If the recipient is not available at the time of delivery, we may attempt to leave the flowers with a neighbour or in a safe place, or contact you or the recipient for further instructions where possible. Where delivery cannot be completed, collection may need to be arranged at the customer’s cost.
3.4 Delivery Confirmations
Where possible, you will be notified once delivery has been successfully made. Please note that delivery confirmation methods may vary.
3.5 Undelivered or Refused Deliveries
Should delivery be impossible due to issues beyond our control (e.g. incorrect address, refusal of delivery), the order may be returned to us and no refund will be provided for perishable items.
We seek to offer flexibility wherever possible in managing your flower delivery order for Isle of Dogs.
4.1 Standard Cancellations
You may cancel or amend your order provided we receive at least 24 hours’ notice prior to the scheduled delivery date. Cancellations must be communicated to us by submitting a cancellation request through your account or contact form on our site. A full refund will be issued for cancellations made within this notice period.
4.2 Perishable Nature of Goods
As flowers are highly perishable, cancellations and changes requested after a bouquet has been prepared or dispatched may not be accepted. In such cases, no refund can be offered, and your statutory rights are not affected.
4.3 Amendments
To amend delivery details or messages, please notify us as soon as possible and within 24 hours in advance. We do our best to accommodate amendments but cannot guarantee changes made last-minute.
4.4 Seller Cancellations
We reserve the right to cancel your order at any time due to factors such as stock unavailability, inability to deliver to the required area, or issues verifying your payment. In such rare cases, a full refund will be provided promptly.
While fresh flowers cannot typically be returned due to their nature, we are committed to customer satisfaction across all flower deliveries within Isle of Dogs and nearby areas.
5.1 Damaged or Unsatisfactory Products
If your order arrives damaged or not as described, please contact us within 24 hours of receipt, providing your order number and clear photos of the issue. We will assess your claim and, if justified, offer a suitable solution such as a replacement, partial refund, or other remedy at our discretion.
5.2 Non-Delivery
In the event your flowers are not delivered on the chosen date due to an error on our part, we will offer a full refund or re-delivery at the next available date.
5.3 Customer Error
We cannot offer refunds or replacements for issues arising from customer-provided errors, such as incorrect delivery addresses or recipient unavailability.
5.4 How to Make a Complaint
Should you have any complaints regarding your order or flower delivery, please submit them through the designated contact form on our website. We aim to resolve all complaints promptly and amicably.
We strive to deliver fresh flowers as close as possible to the product description and image. Due to seasonal or local availability, we may substitute particular flowers or packaging with alternatives of equal or greater value and similar aesthetic. This ensures timely delivery across Isle of Dogs and surrounding areas without compromising overall quality or presentation.
7.1 Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential losses, loss of enjoyment, loss of profits, or business interruption resulting from your use of our flower delivery service in Isle of Dogs or surrounding areas.
7.2 Delivery Limitations
We take every reasonable effort to ensure timely and accurate deliveries. However, no compensation is payable for late deliveries or events outside our control (such as adverse weather, accidents, or local disruptions).
7.3 Force Majeure
We shall not be held liable for delays or failures in performance due to circumstances beyond our reasonable control.
Your personal data will be processed in accordance with our Privacy Policy. We only collect necessary information needed to deliver your flowers and complete your transaction. Information shared with third parties is limited to what is necessary for order fulfilment and service improvement.
All images, designs, logos, and content on our website are protected by copyright and trademark laws. You may not use, copy, modify, or distribute any of our intellectual property without our prior written consent.
These Terms & Conditions, and any contract resulting from the use of our online flower delivery service to Isle of Dogs and its neighbouring areas, are governed by and interpreted in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.
We may occasionally update these Terms & Conditions for reasons such as changes in the law or improvements to our flower delivery service. Updated Terms will apply to all orders placed after their effective date. Please review these Terms regularly to stay informed of any updates.
12.1 Severability
If any provision in these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect.
12.2 Assignment
You may not assign or transfer your order, rights, or obligations without our prior written consent.
12.3 Whole Agreement
These Terms constitute the entire agreement between you and us concerning your use of the flower delivery service for Isle of Dogs and its surroundings.
For any queries, complaints, or support regarding your order or these Terms & Conditions for flower delivery in Isle of Dogs, please use the contact form on our website. We aim to respond to all queries in a timely and satisfactory manner.
Note: These Terms & Conditions apply to all customers ordering flowers online for delivery within Isle of Dogs and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Isle of Dogs, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Isle of Dogs.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
