At Flower Delivery Isle of Dogs, we are committed to bringing only the freshest blooms to homes and local businesses throughout Isle of Dogs. Our fresh flowers guarantee means every bouquet is carefully handpicked and delivered at the peak of its beauty. If our flowers do not meet your expectations, our dedicated team is here to resolve your concerns promptly and professionally.
We understand how disappointing it can be to receive flowers that have been damaged in transit. If your order arrives with any visible damage—such as wilted stems, broken flowers, or crushed arrangements—please contact us immediately with photos of the delivered bouquet. We kindly ask that you notify us within 24 hours of delivery, so we can assess the issue and arrange a suitable solution without delay. Your satisfaction as our valued Isle of Dogs customer is our priority.
We guarantee that your flowers will remain fresh for a minimum of five days from the date of delivery, provided they are looked after according to the flower care instructions included. In the unlikely event that your blooms do not last for the guaranteed freshness window, please let us know as soon as you notice the issue. This ensures we can investigate and, if your claim is valid, supply you with either a replacement or an alternative resolution.
If you receive flowers that are not up to our high standards of freshness, or if they are not as described in your order, we offer you the choice of a full or partial refund, or a replacement bouquet. Simply contact us with your order details and evidence of the problem within two days of delivery. Once we have reviewed your claim, we will process your chosen option as quickly as possible. Please note that returns or refunds may not be possible for issues reported outside the guaranteed freshness window.
We take all complaints seriously and strive to resolve any concerns to your complete satisfaction. If you are dissatisfied with our service or product for any reason, please use our customer contact form on the website. Include your order number, a description of the issue, and any supporting evidence—such as photographs of the flowers received. We will acknowledge your complaint within 24 hours and aim to resolve it fully within three working days. Our team will communicate with you throughout the process until a solution is found.
As a locally owned Isle of Dogs florist, we take pride in serving both households and businesses in our area. Your feedback helps us maintain the highest possible standard of fresh flower delivery and customer care. Thank you for trusting Flower Delivery Isle of Dogs with your special moments—we are always here to help.
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